Frequently Asked Questions

Most Asked Questions!

General Questions(.)

What is Recluse Haven?

Recluse Haven is a streetwear clothing brand that blends urban culture, style, and comfort. We aim to provide high-quality, trendy apparel that resonates with the streetwear community.

Where are you located?

We are based in Portland Oregon, but we ship our products worldwide.

Do you have physical stores?

Currently, we operate as an online store. Stay tuned for any updates about pop-up shops or physical store locations.

How can I contact customer service?

You can reach our customer service team via email at support@reclusehaven.com

Orders & Shipping(.)

Orders & Shipping

How do I place an order?

To place an order, simply browse our collections, add your desired items to your cart, and proceed to checkout. You'll receive an order confirmation via email once your purchase is complete.

Do you ship internationally?

At the moment we only ship in the United States, but planning to ship internationally in the near future!

How long will it take to receive my order?

Orders typically take 7-13 business days to process. Shipping times depend on your location.

Can I track my order?

Yes, once your order is shipped, you'll receive a tracking number via email. You can track your order through our website or the carrier's site

Returns & Exchanges(.)

What is your return policy?

ALL SALES ARE FINAL UNTIL FURTHER NOTICE.

What if I received a damaged or incorrect item?

We apologize for any inconvenience. Please contact our customer service team with your order details and a photo of the issue. We’ll make it right as quickly as possible.

Products & Sizing(.)

How do I know what size to order?

We provide a detailed size guide on each product page. If you're unsure about sizing, feel free to contact us for assistance.

Are your products unisex?

Yes, most of our products are designed to be unisex. Please refer to the size guide for more specific measurements.

How should I care for my Recluse Haven apparel?

To ensure the longevity of your streetwear, we recommend washing your items in cold water and air drying. Avoid using bleach or fabric softeners.

Do you restock sold-out items?

Some popular items are restocked based on demand. Sign up for our newsletter to receive notifications on restocks and new drops.